Shipping & Handling Information
Shipping & Handling Information For Singapore
Pre-order items will require a lead time of 6-12 weeks, depending on places of origin. We deliver anywhere in Singapore except Jurong Island, offshore islands, military bases or other restricted areas.
1) Orders below S$300: S$35.00 delivery fee
2) Orders S$300 and above: Complimentary
3) For efficiency and green purposes, we are unable to accommodate to specific dates and time frame requests.
4) In-stock items will typically be delivered within 3-5 working days (after payment has been received). Should your order be a combination of in-stock and pre-order items, your order will be delivered only when the pre-order items arrive.
5) Details of the delivery will be emailed to you once your order is ready. Kindly ensure someone is available to receive the package as re-deliveries are chargeable at S$35.00.
Please note that our delivery staff must be able to access your location via elevator (namely that it is on the same floor as the lift landing) or on the same floor as the goods loading/unloading area.
If our delivery staff is unable to deliver your order to your location via the elevator (that is, the items are unable to fit into the elevator, or if the elevator is not available for use during our delivery, or if the building management refuse us the elevator access etc), we will then evaluate the feasibility of the items being carried up via staircase in a safe manner. If delivery via staircase is deemed safe, additional charges per item will be incurred.
In case of unforeseen circumstances, we reserve the right to change the delivery date and/or timing. While we try to keep to our scheduled timings and endeavour to notify you as soon as possible of any delays/difficulties, you acknowledge that you will, at no point in time, hold us liable for any inconveniences, costs, charges, damages, expenses, losses, liabilities, injury and/or deaths that may arise from any delayed, postponed, incomplete or unfulfilled deliveries, to the extent permitted by Law.
6) Self-collection service is available at our showroom: 341 Balestier Road #01-02 Singapore 329773
7) If required, we can ship overseas as well. Please get in touch with us and we will check on the charges for you.